Dealership revoked offer to buy back customer’s BMW, blaming wayward AI chatbot

CBC: He said his shock turned to anger when the dealership informed him the actual buy-back offer would be, at best, $20,000 — a drop of more than $7,000 from what Quinn had promised. 

“I was devastated,” said Giacomelli. “If they’re going to be replacing their employees’ jobs with AI, then they need to be honouring what that AI says.”…

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