Phoenix backlog needs to be cleared to avoid errors in new system: AG report

The Canadian Press: A new report from the Office of the Auditor General of Canada released Monday said the government has made “limited progress” on eliminating a backlog of pay transactions that stood at more than 233,000 and affected at least 133,000 employees as of Sept. 30, 2025.

The backlog includes all transactions that were not processed within service standards.

“This is very important because if the backlog is not cleared before the transition to Dayforce, there is a risk that existing errors will carry over and undermine the effectiveness of the new system,” said the report…

Subscribe
Notify of
guest
0 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
×